MAINTENANCE INSTRUCTIONS:
1. Understand Timbers
3. Adjustment Instructions
1. Understand Timbers
As your furniture is an entire real hardwood structure, they are still living and breathing even when they are raw or secured in a ‘glued-up’ piece.
· Due to living timber behaviours, please avoid covering or wrapping your wooden furniture.
Wrapping or covering the timber surfaces create humidity, so that moisture imbalance may occur. Eventually, this may cause unexpected damages or movements of the overall structure, such as timber bending, bowing, etc...
Leaving the surface fully exposed is highly recommended.
As air flow is vital for these living creatures, please let them breathe!
· Please do not place furniture near to direct sunlight and direct heater sources (Floor ducted heater, Fan heater, too close to the fireplace, hot water system insulation failure, etc.)
Extreme weather conditions (too humid or too dry) or sudden temperature fluctuations may damage the timber structure.
· Since your furniture is made from 100% natural solid timber, and they’re all treated with organic treatment, please keep your furniture dry and protected from mother nature’s elements.
Our vanities are designed to function under humid environmental conditions, not wet conditions.
Please do not soak them in water.
We're not operating a boathouse yet :)
· Please always secure our furniture on a flat and sturdy surface. Our furniture's loading capacity depends on installation methods and techniques, to comply with AS rating (Australian standard).
Finally, please treat our works with care and respect, so that they can be a part of your lifetime journey.
2. General Cleaning
3. Adjustment Instructions
1. Understand Timbers
Wipe clean with a damp cloth.
Wipe dry with a clean cloth.
Simple, yet effective.
· When your order arrives at your place, the timber treatment is still fresh & it would need time to cure completely, please make sure any water, liquid spills are wiped up immediately (at least for the first 3 weeks).
· Commercial cleaning products or heavy bleaches/ detergents should be avoided. They are designed to dissolve grease & oil, and over time, will break down the natural timber oil & do more harm than calm to the timber surface.
Avoid contact with acidic liquids such as vinegar or lemon juice. Baking soda mixture is also not recommended.
· As all our works are treated with organic Osmo hardwax oil, please refer to Osmo Australia for further maintenance instructions regarding the product finish.
3. Adjustment Instructions
3. Adjustment Instructions
3. Adjustment Instructions
Applied for vanity/cabinet designs only.
All our hardware is adjustable so you can customise your storage as needed.
To adjust or align the doors & drawers horizontally and vertically, please follow attached links below for instructions:
- Blum Hinge - Installation & Adjustment
- TIP-ON BLUMOTION assembly information
- Adjustment for BLUM
- Adjustment for Hettich
Please contact Blum Australia or Hettich Australia for further assistance regarding hardware motion or adjustment questions.
WARRANTY
May House Timber provides the following guarantees in accordance with the Australian Consumer Law. We provide bespoke, handmade furniture from recycled timber and these guarantees are offered in the context of what our Customers should expect from May House Timber subject to acceptance of the following disclaimer.
We offer a 1-year structural warranty for furniture.
All our furniture is for domestic use only.
This warranty covers the craftsmanship and structural integrity of the furniture.
This warranty does not cover wear and tear, third party supplied components such as (globes, fabrics, leathers), original design was rebuilt/ adjusted on customer request, any alteration or repair not undertaken or approved by May House Timber, accidents, damage done in moving the furniture, mis-use, mis-read of care instructions, lack of care or neglect of the furniture. Our warranty is non-transferable and is tied to the original purchaser, and cannot be reassigned to another owner or party regardless of the circumstances.
At times clients may provide us with designs created by third parties. We reserve the right to refuse to produce items in these circumstances as we cannot guarantee that the design is not flawed, and that it will work with the timber. Designs that have not been tested by way of a prototype may be flawed. If we do create a custom furniture piece from a third party design, we do not guarantee that the design will be functional, and meet your needs and your consumer rights may not apply.
All of our pieces are provided with maintenance instructions, May House Timber will not be liable for any issues arising when our maintenance advice is not followed and our recommended products are not used. We cannot guarantee how the timber will react when not cared for in accordance with our instructions. Normal wear and tear is excluded as is a factor outside of May House Timber’s control. This includes but is not limited to:
- Natural darkening of timber over time.
- Natural movement of timber caused by variation to the environmental conditions in which the piece is kept.
- Dulling of the surface and/or scratches that occur through use.
Also excluded is claims arising from:
- Any abusive, negligent or inappropriate use.
- Any excessive weight being placed on drawer runners.
- Any accidental damage by the customer.
- Any natural marks, blemishes or recycled characteristics of the timber including gum vein, nail holes, rust staining, colour variations, grain variations, and natural movement in the timber from climatic conditions.
- Any alteration or repair not undertaken or approved by May House Timber
- Any changes of mind.
Given the fact all our works may need to be installed as soon as they arrive, we do not offer warranty for any defective issues that may occur during storage time/waiting-for-installation period.
All our products need to be installed by qualified builders/ tradespersons.
Failure to do so may void the warranty.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
AFTERCARE SUPPORT
Besides contactless assistance throughout our communication platforms, we also offer direct services such as appointment bookings at our workshop (free of charge) or onsite inspection (fees may apply & payment upfront required) depending on your inquiry.
ONSITE INSPECTION SERVICES:
Our teams are operating according to Government Health guidelines and practising social distancing and preventative hygiene practices.
Please be considerate as our team’s workplace is your home.
Please advise us immediately if you, or any of your family are experiencing any cold or flu like symptoms, or if you, or anyone in your household are in self isolation at the property.
To make an inspection booking, we’ll require a report in writing of any maintenance items ahead of the inspection.
The more detailed and informative you provide, the prompter we can process your onsite inspection inquiry.
All onsite inspection services are offered within Tasmania metro areas only.
MAKING A CLAIM & WARRANTY CLAIM PROCEDURE
To make a warranty claim, please contact May House Timber directly. May House Timber needs to be informed of the claim within 7 days of the defect occurring or reasonably becoming apparent.
We can arrange to inspect the product or for it to be inspected at our workshop.
May House Timber can arrange the item collection and delivery if required for your convenience, nevertheless we do not cover the cost of the product being returned to the workshop and/or to the clients' property premises and this will be at the customers' expenses.
May House Timber do not add any surcharges or markups on shipping fees, and only pass on the direct cost of freight to customers.
Customers can organise collection and delivery with a third-party company of your choice if this is found more suitable. Customers are also responsible for any loss in value if the product is not returned in its original conditions.
For warranty claims, May House Timber reserves the right to assess the condition and age of any item, as well as the right to ordering between repair/ replacement or refund of an item.